Refund policy
Last updated: October 10, 2026
Returns
Eligibility for returns depends on the items in your order.
When returns are accepted, items must be returned in the condition in which you received them—unworn or unused, with tags attached and in their original packaging—or as specified in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
You may request a return within 30 days of the item's delivery.
You are responsible for arranging the return shipment.
Some items are final sale and cannot be returned.
How to initiate a return
Acceptance of return or cancellation requests depends on the conditions above and your rights under applicable law.
Contact us before returning an item.
If your return is approved, we will provide instructions on how and where to send your package to complete the return.
Items sent back without a prior return request will not be accepted.
Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Certain items may not be eligible for return, as indicated in the return conditions above, on the product page, on the website, or in-store at the time of purchase.
Contact us if you have questions about the eligibility of a specific item for return.
Exchanges
Contact us to inquire about exchange options before returning your item. Returns and cancellations in the European Union
If you purchase goods online as a consumer in the European Union, you may have the right to cancel your order within 14 days of receiving your goods, for any reason, unless an exemption applies.
After notifying us of your decision to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days of being notified of your cancellation, but we may withhold the refund until we have received the returned goods or proof that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above on how to initiate a return. To request a cancellation, please contact us.
Returns and cancellations in the United Kingdom
If you purchase goods online as a consumer in the United Kingdom, you may have the right to cancel your order within 14 days of receiving your goods, unless an exemption applies.
After notifying us of your decision to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days of receiving the returned goods or proof of shipment.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may refuse to refund additional costs paid for express or premium delivery that exceed the cost of standard delivery.
To request a return, follow the instructions above on how to initiate a return. To request a cancellation, please contact us.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, the refund will be issued to your original payment method, unless otherwise specified. Your bank or payment service provider may require additional time to process and post the refund.
If you do not receive your refund within a reasonable time after approval, please contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if the goods are defective, do not match the description, are not delivered within the required or agreed timeframe, or otherwise fail to comply with applicable law.
Contact
To request a cancellation, initiate a return, inquire about a return, ask questions regarding an exchange, or report damaged items, please contact us at yassdaygaming@gmail.com